Frequently Asked Questions
How long have you been in business?
Jefferson Coin was founded in 1962 by J. Malcolm Luck & Mac Luck. Today Jim & Kara Luck oversee operations of JCSGold.
Is my information secure?
Absolutely. All of your personal account information is digitally encrypted throughout the purchasing process, and we will never share your info with any other parties.
Can I place a phone order?
Yes! Our trading hours are 9:00am – 5:00pm EST
Call us at (434) 979-COIN (2646) to place your order.
Do you have a cash discount?
The prices shown on our website include our 3% cash discount when you pay by check, money order, cashiers check or bank wire.
Do you accept Credit Cards?
Yes we accept Credit and Debit cards up to $5,000 but only through PayPal. In order to pay with Credit Card select the PayPal option. You will be redirected to a PayPal checkout page. If you do not have a PayPal account, there will be an option at the bottom of the screen “Don’t have a PayPal account?” Selecting this option will allow you to pay using a credit or debit card without a PayPal account. You do not receive the cash discount when using this option. The cash discount is only for check, money order, cashiers check, or bank wire.
Do you accept PayPal?
Yes we accept PayPal on orders up to $5,000. With PayPal you do not receive the cash discount. The cash discount is only for check, money order, cashiers check, or bank wire.
Which is the best payment method?
Bank wires are the fastest!
Depending on the purchase amount we recommend:
PayPal for orders under $5,000.
Check, Money Order, or Cashiers Check on orders $1,000 – $10,000.
Bank Wires for orders over $10,000.
Can I cancel My Order?
If an order is cancelled, bullion orders are subject to any market loss and a $50 cancellation fee. Any market gain remains the property of JCSGold.
Can I return my order?
Yes, you may return any order including bullion coins within 7 days. Product must be in original holders (not removed). Bullion buyers are subject to any market loss and any market gain remains the property of JCSGold.
How long are my prices “locked in” for?
If you pay by check, your check to us must be postmarked within 2 business days of your order.
Wire transfers must be completed within 3 days of your order.
Payments not meeting these requirements will be subject to cancellation at our discretion.
How long does it take to process my order?
PayPal orders are shipped in 1-3 business days depending on order history and amount.
Checks, Money Orders and Cashiers Checks ship 10 business days from the day the check is deposited.
Bank Wires ship in 1-3 business days and sometimes the same day the wire is received!
Do you accept international orders?
No. We only ship within the United States.
Will I receive tracking info?
Yes, we will send tracking information after the package is shipped.
What are your shipping charges?
JCSGold orders are shipped by the U.S. Postal Service. Orders under $150 are sent Insured U.S. Mail and over $150 are sent Insured Priority U.S. Mail. Higher value items are sent Registered U.S. Mail. All Packages require a signature upon delivery.
Shipping rates are based on the total amount of order as follows:
|$0 – $100||$7.95|
|$100.01 – $600||$6.95|
|$600.01 – $4,999.99||$4.95|